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Your Policies
We encourage our customers to try a product before they buy. The quality of our products is superb and we want everyone to know, that’s why we offer small sample sizes at affordable prices. Soap Making Supplies Store reserves the right to deny samples to any party. Please Note: Samples are not refundable or exchangeable. Top of Page Shipping We currently ship nationwide from Atlanta, Georgia. At Soap Making Supplies Store.com we believe in top notch service. Part of that is getting you the products you need as quickly as possible. Soap Making Supplies Store.com is committed to shipping 97% of our orders the next business day or sooner. Shipping & handling charges and general delivery times are displayed when you are checking out., these include any handling charges. Please add one day to transit time for order processing. We reserve the right to adjust shipping charges, if an adjustment occurs you will be contacted prior shipping. Delivery dates vary once the items have been shipped. On the east coast it may take about 2 to 3 days, on the west cost 4 to 5. If your order cannot ship immediately we will notify and provide options for you. Deliveries are made by third parties, Soap Making Supplies Store.com cannot guarantee delivery dates. International customers (outside USA): Please note shipping charges may not be accurate. You will be contacted and provided accurate quotations. Top of Page Refer a Friend! We love it when you take the time to tell a friend about Soap Making Supplies Store.com. To show that appreciation we are offering you $5 worth of Sudz Points, for every friend you refer. Your friend must enter your E-mail address in the "Referred By:" field when they place their first order. This referral bonus is good for orders placed online only. Please Note: Your points will be available for use within 48 hours. (usually sooner) Soap Making Supplies Store.com reserves the right to deny, or not honor, increase or decrease the amount of SudzPoints to any party with or without reason. SudzPoints have no monetary value. Top of Page Payment Soap Making Supplies Store.com accepts Certified Checks, Money Orders, Wire Transfers and PayPal Payments. We also accept Visa, MasterCard, American Express, and Discover Credit Cards. Soap Making Supplies Store.com brings you the latest in internet security technology, backed by Geotrust , a world wide leader in internet security. Orders are not shipped until full payment can be verified. Top of Page Fees A $25 administration fee is applied to all NSF or cancelled checks. A 20% restocking fee is applied to all cancelled orders. A $5 dollar small order fee applies to orders less then $25 Top of Page Returns & Exchanges At Soap Making Supplies Store.com we pride ourselves on carrying the highest quality product available. However if you would like to return a product for any reason, you can do so, no questions asked within 10 days of purchase. Items must be in unused resalable condition. Any special discounts applied to your order will be reassessed. Shipping charges are always the responsibility of the customer and will not be refunded. After the 10 day period returns will not be accepted. All of our products go through intense quality testing before being released to our customers. Please take advantage of our economically priced samples if you are unsure. Top of Page Your Instock Gurantee What you want when you want, that’s our promise to you. There is nothing more disappointing then placing an order and not getting exactly what you ordered. That's why, unlike our competition, we believe in always having everything our customers need. This does not include multiples of a specific product, e.g. 10000 15 ml bottles of lavender :) Top of Page Privacy Policy Our Privacy Policy is simple. 1) Your information, including your E-mail is never sold or given to any other organization or third party, unless demanded by federal or state law. 2) Your information is used only to process your order to your specifications. It may also be used to follow up on that order to ensure your satisfaction. 3) Your information will not be used for any purpose unless requested and/or authorized by you. Top of Page Warranties and Limitation of Liability We do our best to keep our site as accurate as possible, however... We do not make any express or implied warranties, representations or endorsements of any kind whatsoever (including without limitation, warranties of title or no infringement, or any warranties of merchantability or fitness for a particular purpose) with regard to the service, or with respect to any information, product, service, merchandise or other material provided on or through the service. We do not warrant or guarantee the accuracy, completeness, correctness, timeliness or usefulness, of any information, products, services, merchandise or the material provided through the service or on the internet generally. We make no warranty or guarantee that the service will be uninterrupted, timely, secure or error-free. We are not liable to any user or anyone else for any decision made or action taken by based on reliance upon the information contained on or provided through the service. Top of Page Users' Agreement By registering to use this site, users will create a personal profile account. Users agree to maintain the security of all user identification, password and other confidential information relating to the use of their Service account. Users will not upload or transmit any communications or content of any type that infringes or violates any rights of any party. Users will not use this site for any purpose in violation of local, state, national or international laws. Users will not use this site as a means to distribute advertising or other unsolicited material to any third party. Users will not post material that is unlawful, obscene, defamatory, threatening, harassing, abusive, slanderous, hateful or embarrassing to any other person or entity as determined by us in our sole discretion. Users will not impersonate another person or create any false account information for themselves or others. Users will not hold us, or any of our affiliates, subsidiaries or parent company liable for damages including (but not limited to) loss of wages, revenue or business because of any services related to or provided by this site. The sole and exclusive remedy for dissatisfaction with the services of this site will be to stop using the Service. Users will indemnify us and any of our parent or subsidiary companies or organizations, and any of our successors, assigns or licensees, together with any of their respective officers, directors and employees, against any damages, losses, liabilities, judgments, costs or expenses (including reasonable attorneys' fees and costs) arising out of a claim by a third party relating to use of the Service, or any breach or violation of this Agreement or any other term or condition contained on the Service. Users agree to comply with all user responsibilities and obligations as stated in these Terms of Service. Top of Page Users' Representations All site users represent and warrant that they are at least 18 years of age and that they possess the legal right and ability to agree to these Terms of Service and to use this site in accordance with these Terms of Service. Top of Page Termination of Services If you violate these Terms and Conditions of Use, your use of this site will terminate. We may notify you that you have breached the Agreement and your account is being terminated. We may, in our sole discretion, terminate your access to this site, or any portion thereof, or discontinue providing the site, or any portion thereof. These actions are in addition to and not in lieu or limitation of any other right or remedy we may have available at law. Further, we shall not be liable to you or any third party for any such termination or discontinuance. Top of Page |
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